Returns & Refunds
Help with reprints and refunds
If something has gone wrong with your order, here are the quickest answers. For the full policy wording, you can also read our Returns Policy.
When can I ask for a reprint or refund?
If your order arrives damaged, the wrong item is sent, or the print quality falls below a reasonable standard, contact us and we will review the issue for a reprint, replacement, or refund.
Can I return prints because I changed my mind?
Personalised photo prints are generally exempt from the standard 14-day cancellation right once production has started, so we usually cannot accept returns for change of mind.
Are blurry prints covered?
If the problem is caused by low-resolution source images or file quality, that would not normally qualify for a free reprint. If the issue appears to be caused by production, we will investigate and put it right.
How do I report a problem?
Email [email protected] with your order reference, a short description of the issue, and a photo if the problem is visible. That helps us assess the fastest next step.
How long do refunds take?
Approved refunds are usually returned to the original payment method within a few working days, depending on your bank or payment provider.
Do I need to send the prints back?
In most cases, no. If we need anything further from you, we will let you know during the review.